Forum Discussion

jaya9581's avatar
jaya9581
New Contributor
5 years ago

Losing internet constantly throughout day/night

Hi, we have had issues with our internet going out for 30-60 seconds randomly throughout the day. This applies to wired and wireless devices, they all go out at the same time. This has been happening...
mcross1969's avatar
mcross1969
New Contributor
5 years ago

Ive been experiencing the same problem for 2 days !

  • StardogSam's avatar
    StardogSam
    New Contributor
    5 years ago

    Same here, for over 3 days in Omaha. Slow or no internet and they keep trying to go through their copy and paste checklist. I pay a lot of money for this service and it has been AWFUL the past week. Refund requests, anyone?

    • mcross1969's avatar
      mcross1969
      New Contributor
      5 years ago

      Were in CT so after reading all these comments it seems to be a country wide issue 😢

      • Dave9's avatar
        Dave9
        Contributor III
        5 years ago

        Actually it's not a country-wide issue. It's hundreds or even thousands of small issues all over the country. If you know that your equipment and cabling is good, you have to call for a technician. It's the only way to get those issues fixed.

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @StardogSam, I recommend sending us an email with your full name, address, and a brief description of the issue so we can look into this issue further for you. -Allan, Cox Support Forums Moderator.
  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Mcross19069, Are you experiencing this issue with multiple devices in the home or just one? Also are you able to see the wireless network when this issue happens? -Allan, Cox Support Forums Moderator.