Forum Discussion

tpastore's avatar
tpastore
New Contributor
5 years ago

losing internet connection several times per day

I started having major problems with internet in the past week. First, it dropped once per day. Today, dropped every device 3 times in 2 hours. Resetting the modem only works temporarily. New modem is on the way, but is there something happening with the network?

  • Karen_R's avatar
    Karen_R
    Former Moderator
    5 years ago
    Hello Tpastore,

    Thank you for reaching out to Cox Forum Support. Are you connecting wireless when the signal drops?

    Karen
    Cox Support Forum Moderator
    • tpastore's avatar
      tpastore
      New Contributor
      5 years ago

      Yes. Wont hold the wifi for more than 3 min at a time tonight. Love how your sight says there's no problem, but down detector is bright red. This is getting ridiculous.

      • StephanieS's avatar
        StephanieS
        Moderator
        5 years ago
        Tpastore

        Please send an email to cox.help@cox.com and include your address and name. Please also reference that the email is regarding a forums post. I'd like to take a look and get to the bottom of this for you.

        StephanieS
        Cox Support Forums Moderator