Forum Discussion

Terryj's avatar
Terryj
New Contributor III
6 years ago

Looks like things are bad again: Gigablast speedtest 330/35!!

The Not So Gigablast Saga continues. Woke this morning trying to watch Netflix before going to work, recieved timeout errors, that usually is the sign that internet is acting up again. Ran...
Terryj's avatar
Terryj
New Contributor III

And verified today's Speed test: 390/35.

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Terryj, we are extremely sorry you're experiencing these ongoing issues. Based on the signal levels we're seeing on this end, we strongly recommend sending out a service technician for this. Please feel free to send us an email at Cox.help@cox.com, if you'd like our assistance with scheduling an appointment. I have also included an article from the website, on how to achieve Gigablast speeds. I hope you may find this article useful.

www.cox.com/.../achieving-gigablast-speeds.html

-Kevin M. Cox Support Forum Moderator
  • Terryj's avatar
    Terryj
    New Contributor III
    6 years ago

    Kevin, I had the Contracted Technician come out yesterday. He hooked up his vivrant box to Coax, and said it was a line problem. He went out to the Pole and tested again there, and continued to say it was a line problem. No ETA on when it is getting fixed, nor could he tell me when or if some one would contact me further. Today I sit at 401Mbps/37Mbps.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hi Terryj, thank you for providing this information, and this case is currently being escalated on your behalf. Would you mind forwarding this information to our team at cox.help@cox.com? We'd like to assist you further on a private platform, to ensure the safety and security of your private information. -Kevin M. Cox Support Forum Moderator
      • Terryj's avatar
        Terryj
        New Contributor III
        6 years ago

        I have forwarded this thread over to your team as requested.

        Today's Speed Test is 357Mbps/35Mbps