Forum Discussion

wildbi111's avatar
wildbi111
New Contributor
7 years ago

Looking for Cox Support

My internet goes down at 1305 every day for 3-4 minutes.  I've verified it is not my router nor the cox modem.  I'm unable to contact Cox via any method except a phone call.  Which is most annoying as I have to wade through all the basic trouble shooting steps which I've already done.  I suspect it is an upstream device that is rebooting ( or going down/reset) everyday.  I believe that the digital phone service is affect by this daily event but have to to verify.

That plus too boot the digital TV service is erratic on various channels and TV's in the house.  Essentially the digital signal goes erratic and the sound gets jittery and the picture gets scrambled. 

  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Wildbi111, your modem is reporting very poor signal levels and packet loss. Since you are also experiencing signal issues on every TV in the house, I suggest a service call. This is not an issue that we can resolve remotely. If you'd like my team to schedule a service call for you, please email your full name, address, and a link to this thread to cox.help@cox.com. You can also reach out to our team via @CoxHelp on Twitter or by sending a Facebook message via www.facebook.com/coxcommunications. -Becky, Cox Support Forums Moderator