Forum Discussion

yolesnoobs's avatar
yolesnoobs
New Contributor III
5 years ago

Las Vegas/Henderson packet loss for months

Problem: Constant packet loss (tested via pingplotter) to different sites such as amazon, google, yahoo and while gaming with nobody else on the network. Packet loss is guaranteed when testing for 10...
BrianM's avatar
BrianM
Moderator
5 years ago
Hi xuboji, I was looking into this and am currently seeing packet loss from you and others in the area. I have informed our network operations team and they are sending this to our field team for investigation. I also saw your email about this, but am just going to respond here since this was your initial contact method.

Brian
Cox Support Forum Moderator
  • BrianM's avatar
    BrianM
    Moderator
    5 years ago

    This looks to be resolved now. I am not seeing any further packet loss to your modem.

    Brian
    Cox Support 

    • yolesnoobs's avatar
      yolesnoobs
      New Contributor III
      5 years ago

      I'm running ping tests and still seeing packet loss. May need to run the test for 5+ min to see it. 

      • Allan's avatar
        Allan
        Moderator
        5 years ago
        Hello. We are unable to replicate this packet loss issue from our side and are not seeing any unusual latency from the modem. Please have a device perform an additional ping plotter test and post back with the results. Thanks. -Allan Cox Support Forums Moderator.