Both the wired and wireless connections drop?
What type of cable connects the modem to your router...Cat-5, Cat-5e, Cat-6, etc?
The modem has 1 WAN port and probably a Switched port for Homelife. Are the ports marked as such, or are they marked "WAN?"
Hi Bruce,
I have a CAT-6 cable between the modem and router and the ports are not labeled at all on the modem. So we lose wifi and Ethernet connectivity on my router but wifi continues to work on the modem. The first few times it dropped we unplugged my Homelife and the router and swapped ports since the ports were not label and we got the same results.
Bruce so I stand corrected. The ports are labeled Ether 1 and Ether 2 and in the modem settings Ether 2 is associated with my Homelife and Ether 1 is identified as WAN which is where I have my router plugged into.
