Forum Discussion

boon2537's avatar
boon2537
New Contributor
4 years ago

Keep getting connected to a terrible at capacity node. Please show that Cox is doing something before I file a FCC report.

For the past couple months, my internet in the downtown New Orleans area has been terrible. A full day outage every couple weeks and days of low speed/insane ping jitters. I'm working from home and h...
bad connection
bad quality
Ping Spike
Precglide's avatar
Precglide
New Contributor

Same thing happening in Metairie. It's almost always worse at night, even in the middle of the night.

BenS1's avatar
BenS1
Former Moderator
4 years ago
@Precglide
I know that having unresolved internet issues at night is frustrating. Please email us at cox.help@cox.com with your full name/full address so we can schedule a technician for you.

Ben S.
Cox Support Forums Moderator