Forum Discussion

goldfishphx's avatar
goldfishphx
New Contributor
7 years ago

Just upgraded from preferred to Internet 100.. not getting 100.

My speeds are identical to what they were with Preferred. Now that i'm at 100, I see no difference from any speed tests conducted from cox or from other speedtest websites.  I've restarted my ca...
Becky's avatar
Becky
Moderator
7 years ago
Hi Goldfishphx, are you testing your speeds while connected to a router? Temporarily bypass your router, connect a computer directly to your modem using an ethernet cord, and power cycle the modem. (Unplug the power to the modem, wait a few seconds, and then plug the power back in.) Then, run the Cox Speed Test again and let us know if the results are better, or worse. -Becky, Cox Support Forums Moderator
  • goldfishphx's avatar
    goldfishphx
    New Contributor
    7 years ago

    I already mentioned that I did a direct connection to the modem via Ethernet in my original post. I've restarted the modem a few times already and verified SNR, Up/Down stream power and modulation. 

    I've concluded through the process of elimination that there is nothing out of order on my end.

  • goldfishphx's avatar
    goldfishphx
    New Contributor
    7 years ago

    Problem has been rectified. 

    Thanks.