Jitter Latency and Packetloss (Intermittent)
(92691, Orange County Cox)
I sent the email below to CoxHelp but I've found gaining visibility on Forums can expedite a solution (usually by increasing accountability):
For the past two months our Cox Internet Service has been intermittently terrible; specifically in terms of jitter (latency variation) and packetloss. I have been using PingPlotter to track performance over the past few months and will share links to various snapshots below. The disturbance is evident from Hop 1 (my router) to Hope 2 (First Cox Local Node). This 8-12ms hop often averages 50-100ms, due to large spikes in latency and/or packetloss. This affects any work that is sensitive to latency; namely our conference calls as we work from home, and my son's gaming in the evenings.During the times of greatest congestion it is not possible to work from home, nor use the internet for online gaming.