Jitter Latency and Packetloss (Intermittent)
(92691, Orange County Cox)
I sent the email below to CoxHelp but I've found gaining visibility on Forums can expedite a solution (usually by increasing accountability):
For the past two months ou...
Forum Discussion
Hi SoCalRez. Thanks for that information. I checked the PingPlotters and for the best, most accurate results, please run a PingPlotter to the Amazon server connected directly to the modem. This will help us to determine what the next step is. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa
