Forum Discussion
I'm wired directly from modem to PC - same issue, web browser redirects me to Cox's page that says my device is not activated, and hitting the activate button gives me the 403 error saying the server understood the request but refused to authorize it. Can't access any other webpage, just get redirected.
Did you ever get it figured out? I have the same modem and same problem. Chat, text and phone have been no help.
- CrystalS5 years agoFormer ModeratorHello,
Please try to reset the computer, clear cookies and cache. Retry going to the website again. If that does not work. Please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.
Crystal
Cox Support Forum Moderator- TDeets5 years agoNew Contributor
After 6 hours of chat, text, phone and Twitter I showed them this forum post and it was in fact the spaces in the MAC address.
Good news though, I upgraded to Gigablast, which doesn't support that modem. And now I'm having the same error on my Cox provided modem I got today. Surely this time it will be solved in less than 6 hours. (Only on hour 2 so far).
- Bruce5 years agoHonored Contributor III
When you refer to spaces, do you mean actual spaces or missing numbers?
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