Forum Discussion

marvelfangirl10's avatar
marvelfangirl10
New Contributor
5 years ago

is there a required modem on gigablast?

i have my own docsis 3.1 modem and i try to upgrade it to gigablast but the rep said i need to have a cox modem
BrianM's avatar
BrianM
Moderator
5 years ago
It looks like you have access to fiber at your home and we would need to install equipment specific for that. That is likely what the representative meant by "Cox modem".

Brian
Cox Support Forum Moderator