I don't use the app so I can't comment on that. I'm unable to contact Cox via live chat from their website though. The link to live support on the contact us Cox web page is the exact same link as call us. On the forums here to the right side, there is a "Need more help?" section which has "Get Help Via Live Chat" and that link doesn't open up a chat window. Not sure what's going on with the live chat but I'm unable to find an actual link that will open a live chat window with Cox. If someone has an valid link I would be interested in it.
