Forum Discussion

BesmirkedMerc's avatar
BesmirkedMerc
New Contributor
6 years ago

Is the chat with customer support broken for everyone

Only way to contact support in my area seems to be text based chat with sms. The app isn’t working and my internet is the worst it’s ever been since upgrading to gigablast. Is there some issues in Ph...
cox coxsupport
yak's avatar
yak
Contributor III
6 years ago

I am in Phoenix and not having any problems today (or this week).  Chat Support has never been as good as Phone Support.  You can get them at 623-594-1000 but you have to press a few buttons.   Cox has other Support numbers.  I use 866-961-0315.   You can tell if the problem is severe by the length of time you have to hold.  Sometimes there is a recording saying "There is a problem in your area" based on your area code.