I held off on posting this for a while because I assumed we were just hitting a rough patch for a few days, but our speeds still haven't improved in over a week. I pay for the unlimited data plan, and I'm not getting the speeds stated for the plan. I get a little over 200 download speed IF I'M LUCKY, but realistically through-out the day we get anywhere from 100-150 which isn't 300 last time I checked. We bought that specific plan for the number of people in our house and when we don't get those speeds, it makes everything extremely slow. I think it's fair that COX should upgrade everyone to the best plan just for a month so WE CAN ACTUALLY GET THE SPEEDS WE PAY FOR! I'm not looking for any troubleshooting, just curious if anyone else is having issues recently?

Yep paying for the Preferred tier 150 Mbs / 50 Mbs and getting 36.5 Mbs up / 0.9 Mbs down

Gigablast and only getting 12.76/34.8...I have called in multiple times as well. Suppose to havea sup tech come out tomorrow to tell me everythings fine

pay for 300/30, just checked, 281/29.8

GigaBlast - Docsis3.1 - 727/11 should be closer to 900 / 35 Arris Modem => Ubiquity EcdgeRouter 4 => Cisco 3750X => Asus 5300

Yes and they cut out all the time.

Is anyone else getting lower speeds than normal?

25 Replies

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Astroturf
New Contributor
5 years ago
Yep paying for the Preferred tier 150 Mbs / 50 Mbs and getting 36.5 Mbs up / 0.9 Mbs down
- WILL_I_AM
  New Contributor
  5 years ago
  36 when I'm lucky off of my 150/50 currently testing at .9 Mbps. Barely could log on here. been this way for years. Service calls tended to end with "you should upgrade your modem" even with having the latest and greatest modem.
  - JonathanJ
    Former Moderator
    5 years ago
    @WILL_I_AM
    
    We want your service to work if still having an issue we would link to check the signal levels. Please email the full-service address and full name to cox.help@cox.com, so we can investigate.
    
    Jonathan J
    Cox Moderator
gordy664
New Contributor
5 years ago
Gigablast and only getting 12.76/34.8...I have called in multiple times as well. Suppose to havea sup tech come out tomorrow to tell me everythings fine
bearone2
Contributor III
5 years ago
pay for 300/30, just checked, 281/29.8
roundkat
New Contributor
5 years ago
GigaBlast - Docsis3.1 - 727/11

should be closer to 900 / 35

Arris Modem => Ubiquity EcdgeRouter 4 => Cisco 3750X => Asus 5300
jmags56
New Contributor
5 years ago
Yes and they cut out all the time.
jfeyes
New Contributor
5 years ago
I just ran a hardwired test and I am getting 82mbps down and 0.83 upload on a 300 mbps acct. This is becoming a regular occurence!!!
- DannyS
  Moderator
  5 years ago
  Hello, if you are still having concerns regarding your service? Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com. Provide us your name and the complete service address with a link to this thread so we can get started.
thestandard
New Contributor
5 years ago
I'm paying for Gigablast. I'm only receiving maybe 400mbps download max - and the stated 35mbps upload.
- DannyS
  Moderator
  5 years ago
  Hello, if you are still having concerns regarding your service? Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com. Provide us your name and the complete service address to get started.
KleeWai
New Contributor III
5 years ago
NO one is, please file an FCC complaint.
p_pham
New Contributor III
5 years ago
im paying for gigablast to get 1000 mbps but most of the time i get 10 or less.... wtf?
Dude321
New Contributor
5 years ago
Agree with the lower speeds. i just recently 'upgraded' to preferred (150 Mbps download) and tested in the past few days and only get around 60-mid 80's. And, yesterday, internet went down for "routine maintenance" from 4-11 pm.