Forum Discussion

Joya770's avatar
Joya770
New Contributor
5 years ago

Is anyone else getting lower speeds than normal?

I held off on posting this for a while because I assumed we were just hitting a rough patch for a few days, but our speeds still haven't improved in over a week. I pay for the unlimited data plan, an...
Astroturf's avatar
Astroturf
New Contributor
5 years ago

Yep paying for the Preferred tier  150 Mbs / 50 Mbs and getting 36.5 Mbs up / 0.9 Mbs down

  • WILL_I_AM's avatar
    WILL_I_AM
    New Contributor
    5 years ago

    36 when I'm lucky off of my 150/50 currently testing at .9 Mbps. Barely could log on here. been this way for years. Service calls tended to end with "you should upgrade your modem" even with having the latest and greatest modem.

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      5 years ago
      @WILL_I_AM

      We want your service to work if still having an issue we would link to check the signal levels. Please email the full-service address and full name to cox.help@cox.com, so we can investigate.


      Jonathan J
      Cox Moderator