Forum Discussion

A__Dino's avatar
A__Dino
New Contributor
5 years ago

IPv4 Connectivity cuts out for around 10 seconds every couple of minutes for an hour a few times a day.

For the last few months my internet has been very spotty in which certain websites or programs will disconnect for several seconds every few minutes a few times a day. I wasn't sure what the problem ...
Capt__Rick's avatar
Capt__Rick
New Contributor

Same issue in Pensacola, FL - I have never had issues with Cox, but the problem you describe has been happening over the past 2 weeks. 

KevinM2's avatar
KevinM2
Former Moderator
5 years ago
@Capt. Rick, I am detecting intermittent packet loss, however, the packet loss is quite excessive when it occurs. This will more than likely require a service appointment in order to have corrected. To have a service technician scheduled, please reach out to us on Facebook, Twitter, or through cox.help@cox.com. -Kevin M. Cox Support Forum Moderator