Forum Discussion

A__Dino's avatar
A__Dino
New Contributor
6 years ago

IPv4 Connectivity cuts out for around 10 seconds every couple of minutes for an hour a few times a day.

For the last few months my internet has been very spotty in which certain websites or programs will disconnect for several seconds every few minutes a few times a day. I wasn't sure what the problem ...
A__Dino's avatar
A__Dino
New Contributor
6 years ago

Okay, I messaged support when the problem occurred like they said and after sending my problem they said their services were down. I'm starting to think they just either don't want to help or they don't know how to help because I don't know why they wouldn't say their services are down to begin with.

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi A. Dino, your modem levels appear to be within the normal range and I'm not seeing any packet loss. What websites seem to be problematic? Do you experience these issues while surfing the web, streaming movies/TV shows or only while gaming? Would you be able to provide us a traceroute on a hard-wired connection to the servers in question? You are welcome to provide the traceroutes or PingPlotters to us at cox.help@cox.com, Twitter, or Facebook. -Kevin M. Cox Support Forum Moderator