Forum Discussion

Chrissyeric's avatar
Chrissyeric
Visitor III
16 days ago

Interrupted service for a month now!!

I read on the current bill that my monthly cost is going from $64.99 to $98.25. 

Over the last several weeks, my household has not been able to watch a movie or a show without the service being interrupted. Even right now, interruptions are happening several times daily. I'm using Verizon cellular data right now to send this message. I don't think it's right that the rate hike is taking place when I cannot utilize the service. I work from home but now have to go into the office because the service from Cox has been terrible for weeks.

  • Becky's avatar
    Becky
    Moderator
    16 days ago

    Hi Chrissyeric, I want your service to work just as I expect mine to work. I'm sorry that hasn't been happening lately! Price increases aren't fun for anyone, and I definitely want to provide you with the full value of your subscribed service.  I'm glad you reached out to us so we can help. I'd like to take a closer look at what's happening with your service so we can get the intermittent issues resolved. Since this might work better as a one-on-one discussion rather than an issue we can troubleshoot through our public Forums, please email my team at Cox.Help@cox.com. I'll get to the bottom of this for you!