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Dust_Mann's avatar
Dust_Mann
New Contributor
8 months ago

Internet Stutters

Every so often, multiple times a day, I will lose connection and then gain it back less than a minute later. It makes gaming real hard and inconsistent. I just want to know what the issue could be and how to fix it.

8 Replies

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  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    Lot's of things can cause lose of connection. Let me ask you some questions to isolate the issue;

    1. When you lose connection, does it effect all devices at the same time?

    2. Does it effect both wired and wireless devices?

    3. What model modem/router/gateway do you have?

    4. When you lose connection, do the lights on the modem/gateway change?

    5. Has this been happening since day 1 of install? If not, anything changed?

    • Dust_Mann's avatar
      Dust_Mann
      New Contributor

      1. The only device that its noticed on is my desktop.
      2. The desktop is wire connection.
      3.Panorama Wifi Gateway, Internet Ultimate 500
      4. I havent noticed, but I was also not looking.
      5. Its been happening the past month. 3 months after install.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor

        Next time it happens, test multiple devices. Also look at the gateway and see what light is on it. Here is a page breaking down what the lights mean. Another test you could do is see if you can ping 192.168.0.1. That would show if it's a router issue or a Cox issue.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Did you tweak the MTU size on your computer?

  • Roush05's avatar
    Roush05
    New Contributor II

    I've had this same problem in Arizona since Cox did overnight maintenance a couple days ago. It only happens during the day. Once the sun is down, it stops. My phone, and smart TV lose internet from the wifi, then reconnect a random amount of time later. My phone says "connected without internet" before it reconnects. My PS4 is wired, and it kicks me from the game lobby and party chat for a random amount of time. It's infuriating. It never did this before the overnight maintenance.