internet speeds
im not getting the 300 Mbps speeds i pay for. more like 60 on a good day
Forum Discussion
@Hero
The ticket was submitted 6/6/20 please allow up to 48 business hours (doesn't include weekends} we apologize for any misinformation.
Jonathan J
Cox Moderator
The ticket was submitted 6/6/20 please allow up to 48 business hours (doesn't include weekends} we apologize for any misinformation.
Jonathan J
Cox Moderator
48 hours have come & gone - and no Cox why am I not surprised.
- @Hero. It looks like our maintenance team is still currently working on the issue in your area. -Allan, Cox Support Forums Moderator.
What does that mean - there should be a concrete update & reports on progress instead of the customer doing all the work? Cox isn’t paying me for my time.
I had a guy come this past Saturday (6/6). Hooked his personal modem & told me zero feed to the house. Said - 48hrs for Cox to fix due to Covid & that it us important people remain on wifi. No one has come (Tueaday was 48hrs). I reached out to Cox today - they said 7days just to LOOK at maintenance ticket. Needless to say - it’s been a week & i have had zero wifi & have torn through all my AT&T cellular data and paying extra for that (how else do you have calls for work without internet). Such a farce!
