internet speeds
im not getting the 300 Mbps speeds i pay for. more like 60 on a good day
Forum Discussion
@Hero
I've checked the area and not showing any issue the would be affecting the service. The modem signal levels aren't up to spec. Please unplug the power cord and reset the coax ends as Mary mentioned if there's a splitter try and bypass it. Once connected back run another speed test bypassing the router and hardwiring a device directly to the modem.
Jonathan J
Cox Moderator
I've checked the area and not showing any issue the would be affecting the service. The modem signal levels aren't up to spec. Please unplug the power cord and reset the coax ends as Mary mentioned if there's a splitter try and bypass it. Once connected back run another speed test bypassing the router and hardwiring a device directly to the modem.
Jonathan J
Cox Moderator
Done all that before, numerous times
- @Hero
The next step would be to schedule a tech out. However, our technicians can’t go inside the house. They can check cabling and equipment outside your home. If you need new equipment, they can set it on your doorstep, and they can walk you through troubleshooting/installation while still outside your home. They’ll talk to you over the phone, FaceTime/video chat, or even through an open window at a safe distance. Please email your full-service address, full name, and a link to this thread to cox.help@cox.com.
Jonathan J
Cox Moderatorbrand new equipment - i will just probably cancel my subscription & charge cox for my time today
- Hello Hero,
I know it is frustrating when dealing with a possible signal issue. Unfortunately, we can only do so much troubleshooting from the office on certain issues. We do not want to lose a customer before being given a chance to resolve the issue. Please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. We really need to get one of our field technicians out to investigate the signal you are receiving. -Crystal S. Cox Support Forum Moderator
