Forum Discussion
hero
New Contributor II
Same here - paying for the gig & getting even less!.....2.9 download & 1.1upload and yes, before i get asked i have tried turning off, resetting modem, remove devices etc - all of that has been done.
JonathanJ
4 years agoFormer Moderator
@Hero
I've checked the area and not showing any issue the would be affecting the service. The modem signal levels aren't up to spec. Please unplug the power cord and reset the coax ends as Mary mentioned if there's a splitter try and bypass it. Once connected back run another speed test bypassing the router and hardwiring a device directly to the modem.
Jonathan J
Cox Moderator
I've checked the area and not showing any issue the would be affecting the service. The modem signal levels aren't up to spec. Please unplug the power cord and reset the coax ends as Mary mentioned if there's a splitter try and bypass it. Once connected back run another speed test bypassing the router and hardwiring a device directly to the modem.
Jonathan J
Cox Moderator
- hero4 years agoNew Contributor II
Done all that before, numerous times
- JonathanJ4 years agoFormer Moderator@Hero
The next step would be to schedule a tech out. However, our technicians can’t go inside the house. They can check cabling and equipment outside your home. If you need new equipment, they can set it on your doorstep, and they can walk you through troubleshooting/installation while still outside your home. They’ll talk to you over the phone, FaceTime/video chat, or even through an open window at a safe distance. Please email your full-service address, full name, and a link to this thread to cox.help@cox.com.
Jonathan J
Cox Moderator- hero4 years agoNew Contributor II
brand new equipment - i will just probably cancel my subscription & charge cox for my time today
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