The technician that came out was a contractor. You cannot specify who you want as you get who is available. I will be ordering the Arris S33 tonight. Hopefully that fixes the issue but I am a little skeptical. If the modem does not fix the issue I will be switching to Fios. Thanks for the quick reply.
I don't think replacing the modem will fix the problem. I only suggested it to keep Cox from using that as a excuse. It stinks that it doesn't automatically escalate to a Field supervisor after so many appointments. It used to when I worked there. Now it seems a FCC complaint is required to light a fire under Cox's butt. If FIOS is in your area, I can see why you would want to switch. I assume Cox doesn't offer fiber in your area?
It looks like COX offers "Gigablast". I just assumed in my area (Hampton Roads, VA) this was gigabit over copper as I don't recall COX trenching any fiber in my neighborhood?
According to here, Hampton Roads has both fiber and cable(HFC). Maybe try calling up and see if fiber is in your exact area? They might only mean fiber for Cox Business customers. It's a long shot but it would certainly fix your problem. Fiber doesn't get ingress like coaxial.
I will contact Cox to see if fiber is an option. If so, I will compare between Cox and Verizon. If fiber is not an option do you think I should try an updated modem or make the move to Verizon FIOS? No sense buying a modem if switching to FIOS.
