First, your original post was locked due to inactivity. All threads get locked after 30 days or 1 month(not sure which) so keep that in mind with updates. I had to "bump" a couple of my threads to keep them alive.
As for your issue, the first thing I see is you are still using a SB6190, which is a known bad modem because of a CPU problem. Not saying it is causing your issues, since AFAIK the Puma 6 issue causes latency problems not signal errors, but it's something to note. If nothing else, Cox will push back on you having a "bad modem" or "old modem" if you escalate it. They might even try to up sale you to their Panoramic gateway.
With that said, was the technician that came out a contractor? It sounds like the technicians are playing whack-a-mole replacing wiring and not tracking the ingress/noise. It requires a special meter and training. You might need a FCC complaint to get the case escalated to maintenance for the right technician. Before you do that, I suggest having a new D3.1 modem on hand so you can prove the problem happens with a new modem too.
The technician that came out was a contractor. You cannot specify who you want as you get who is available. I will be ordering the Arris S33 tonight. Hopefully that fixes the issue but I am a little skeptical. If the modem does not fix the issue I will be switching to Fios. Thanks for the quick reply.
I don't think replacing the modem will fix the problem. I only suggested it to keep Cox from using that as a excuse. It stinks that it doesn't automatically escalate to a Field supervisor after so many appointments. It used to when I worked there. Now it seems a FCC complaint is required to light a fire under Cox's butt. If FIOS is in your area, I can see why you would want to switch. I assume Cox doesn't offer fiber in your area?
It looks like COX offers "Gigablast". I just assumed in my area (Hampton Roads, VA) this was gigabit over copper as I don't recall COX trenching any fiber in my neighborhood?
