All good, I’m switching providers.
Jake34, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other location specific issues, please reach us at cox.help@cox.com.
Cox Support Forums Moderator
All good, I’m switching providers.
Jake34, we care and would like to help. We would hate to lose you as a customer. Please reconsider and contact us directly for support. We are here 24/7 for your support.
Internet and cable both out since Friday, Rancho Mission Viejo. Cable came back Saturday evening but Internet is still down. 3 day outage!!! When I log in to my account, just get the message about the outage. Chatting just gets me a credit for the bill and no indication when the issue will be resolved
This is beyond any comprehension to have internet out for three days!!! Just tells you Cox will not spend the money to hire top people. Every support person I got was from off-shore, draw your own conclusions.
They all read from the same script and advise me to use a Cox wifi hot spot for now. There is none where I live and why would they work anyway if the whole area has an outage?
Somewhere_in_OC, the purpose of Cox Internet Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. If concerns remain. Email us at cox.help@cox.com anytime. We are always happy to help.
