Forum Discussion

colive's avatar
colive
New Contributor
2 months ago

Internet Outage

We had a bad thunderstorm on 16 March and the internet went out after a lightning strike. It appears the outage has impacted part of the neighborhood. Initially, the Cox app had estimated times for it to be fixed. This kept getting pushed back by several hours, several times, over the first few days. Now there is no estimated time and I just get a notification every evening and morning that Cox is working the issue. It has now been over a week and my daughter has school homework on her laptop, and my wife (whom at times teleworks) and I work full time and now have to take my daughter somewhere with WiFi after working all day. Cox customer service has been very polite  and gave our bill a credit after I had asked for one after the 3rd day of the outage. They haven’t been able to give me any status update though and I’m at a loss. I asked for a technician to come out and was politely told no since it is not only impacting our house. I’m at a loss. What do I do at this point? Any assistance or tips would be greatly appreciated.

Internet outage
  • RaquelD's avatar
    RaquelD
    Moderator
    2 months ago

    We certainly understand the importance of internet especially in times like this. I'm so sorry that you have yet to see your service return after this big storm. I'd like to look into this further for you. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? If you need help with billing or other account specific issues, please reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.