Internet Outage

Hi Jochoaja. I certainly apologize for the service issues you are experiencing. I can understand how frustrating that can when you want updates regarding the outage. I can assure you that our technicians are working as quickly as possible to get service up and running again. Unfortunately, if no update has been provided by our maintenance technicians in the field, then our teams will not be able to provide that update. Typically, the Cox App will display ETRs as soon as the maintenance teams provides them. Estimations can very difficult to provide when the work is every extensive or if issues arise while they are working. We try to make sure we provide as much accurate information as possible. We can take a look at your account specifically to see if there is anything new. Please send us an email to Cox.Help@cox.com with your full name and complete address and we can go from there.