Internet not working 3 weeks
Lake Forest California, 3 weeks, 2 modem replacements 5 technicians, outside rewiring and and still not able to keep the connection up for more than 5 minutes, network and Wi-Fi . i call support, "w...
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Here is an update, another tech shows up and confirm is an area issue not my house, and of course as is today nothing has been done, same situation
I email support, call support, looks like cox is not able to take care of their customers
Yesterday was a whole month of this issue
So far this my experience with Cox, modem replace 2 times ,rewire from the mainlane, 6 techs, a lady on the phone that told me "THERE IS NOTHING WE CAN DO SIR" tech shows up test the mainlane and confirm there is an issue in my area
Cox is the only internet provider on my area, what a sham
Hello, we regret hearing about these past transgressions as we do appreciate you as a valued customer. We would love to be able to assist you in finding out how we may be of assistance regarding this concern. Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address anytime for assistance.
