Forum Discussion

jeri_g's avatar
jeri_g
New Contributor III
18 days ago

Internet Issues

Hello everyone 

 

I have been fiddling with network and firewall settings thinking the intermittent,  yet persistent inability to display pages is on my end.  Sometimes it works and often I am left with "cannot display paged" messages.  Eventually, it seems to resolve itself.  I have reset, rebooted,  and cursed to no avail.  Anyone else seeing this?  I am beginning to think the issue is on the Cox end. 

  • jeri_g's avatar
    jeri_g
    15 days ago

    I am back up and running, thank you.   At some point I selected a DNS setting that was the problem.    I found it, unclicked it, and everything worked.  

  • duhmel123's avatar
    duhmel123
    New Contributor III
    18 days ago

    I've been having the same problems for the past two weeks.  It usually happens during the day mid-week (Cox bandwidth issue) but today (Sunday evening) started up again with drops.  I live in Southern Californai.  If anybody is also having issues, respond with your geographic area.

    • RaquelD's avatar
      RaquelD
      Moderator
      17 days ago

      Hello jeri_g and duhmel123. I am very sorry to hear that you're experiencing trouble with displaying pages. There was an issue that was being actively investigated over the weekend but has been resolved. If you are still having trouble with these issue or they continue as you described, please reach out so that we can further assist you.  You can reach us on Twitter/X at CoxHelp, visit us on Facebook, or email us your name, address and a link to this thread to cox.help@cox.com. Thank you.

      • jeri_g's avatar
        jeri_g
        New Contributor III
        15 days ago

        I am back up and running, thank you.   At some point I selected a DNS setting that was the problem.    I found it, unclicked it, and everything worked.