Over the past few days we've been having outage and packet-loss issues in Cranston RI. The Cox app confirms that there are issues and the issue is being corrected. Working from home, it's a pain having my VPN connection drop every 5 minutes. I hope this isn't a sign of things to come; our Internet service has been good over the years but lately not so much.
For what it's worth, I was going through a similar time with lots of outages all confirmed to be outside my home. I would call them and get credit on my bill.
Ken
Cox fixed the problem and things were OK for a day and then there was a second problem which they fixed (again). It seems more stable now so I'll cut them some slack unless it gets bad again. If I was just a casual Internet user it might not be a big deal but working from home and constantly losing VPN is not good.
zed for more interaction -Steff
By the way I also live in Rhode Island.
Not so fast, please. Problems again today. Cox app confirms "We've identified a network-impacting event affecting the consistent delivery of service to your home. We know this can be frustrating...."
Yes, it's very frustrating. I can't get my work done.
Request a Credit!!!
At this point I just might. I've worked in IT since 1973 and it's been my experience that when things constantly break they're not being fixed.
