Forum Discussion

topgunner's avatar
topgunner
New Contributor
5 years ago

Internet Hiccups and High Uncorrectables

Hi Cox Support,

I have been having the same trouble internet problems for many years. I recently purchased a new DOCSIS3.1 modem to take advantage of Gigablast hoping it would resolve things, but it's just gotten worse. I scaled back to the Ultimate plan.

Often times during gaming there will be latency spikes and I will have to reconnect to the gaming server. Also, during video streaming, there will be many instances where the service has to reconnect.

Here is a screenshot of the uncorrectable issue from my modem.

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 11 843000000 Hz 11.7 dBmV 39.6 dB 2535 1072
2 Locked QAM256 1 783000000 Hz 11.1 dBmV 40 dB 21011 98255
3 Locked QAM256 2 789000000 Hz 11.3 dBmV 39.9 dB 42744 211108
4 Locked QAM256 3 795000000 Hz 11.5 dBmV 39.9 dB 41071 200337
5 Locked QAM256 4 801000000 Hz 11.6 dBmV 39.9 dB 49894 243021
6 Locked QAM256 9 831000000 Hz 11.5 dBmV 39.7 dB 57686 279557
7 Locked QAM256 10 837000000 Hz 11.5 dBmV 39.6 dB 57355 236663
8 Locked QAM256 12 849000000 Hz 11.8 dBmV 39.6 dB 47302 220200
9 Locked QAM256 17 879000000 Hz 12.4 dBmV 39.5 dB 50864 233087
10 Locked QAM256 18 885000000 Hz 12.6 dBmV 39.5 dB 56754 260674
11 Locked QAM256 19 891000000 Hz 12.5 dBmV 39.4 dB 47934 224303
12 Locked QAM256 20 897000000 Hz 12.3 dBmV 39.2 dB 45868 207690
13 Locked QAM256 21 903000000 Hz 12.2 dBmV 39.1 dB 49813 224923
14 Locked QAM256 22 909000000 Hz 12.4 dBmV 39.2 dB 46775 216081
15 Locked QAM256 25 927000000 Hz 13.4 dBmV 39.2 dB 50162 234020
16 Locked QAM256 26 933000000 Hz 13.3 dBmV 39.1 dB 53824 247351
17 Locked QAM256 27 939000000 Hz 13.3 dBmV 39 dB 45503 206479
18 Locked QAM256 28 945000000 Hz 13.2 dBmV 38.9 dB 52854 250181
19 Locked QAM256 29 951000000 Hz 13.3 dBmV 38.9 dB 49391 232190
20 Locked QAM256 30 957000000 Hz 13.4 dBmV 38.9 dB 54818 249155
21 Locked QAM256 33 357000000 Hz 14.9 dBmV 42.9 dB 50232 253154
22 Locked QAM256 34 363000000 Hz 14.8 dBmV 43.1 dB 47373 239072
23 Locked QAM256 35 369000000 Hz 14.9 dBmV 43.1 dB 50780 256504
24 Locked QAM256 36 375000000 Hz 14.9 dBmV 43.1 dB 53454 268119
25 Locked QAM256 37 381000000 Hz 14.8 dBmV 43 dB 49732 249894
26 Locked QAM256 38 387000000 Hz 14.8 dBmV 43 dB 55517 276895
27 Locked QAM256 41 405000000 Hz 14.9 dBmV 42.7 dB 46852 236105
28 Locked QAM256 42 411000000 Hz 15 dBmV 42.8 dB 56363 285298
29 Locked QAM256 43 417000000 Hz 14.9 dBmV 42.7 dB 51809 259916
30 Locked QAM256 44 423000000 Hz 14.8 dBmV 42.7 dB 56082 284045
31 Locked QAM256 45 429000000 Hz 14.6 dBmV 42.6 dB 53143 267216
32 Locked QAM256 46 435000000 Hz 14.5 dBmV 42.5 dB 56959 285030
 

Could someone help address these issues? 

1 Reply

  • I am seeing quite a few timeout errors on your modem history and some fluctuations in signal strength. Short of bypassing any splitters or tightening connections, we will likely need a technician to the home. If you need to setup an appointment, you can send us an email with a link to this thread along with your home address to cox.help@cox.com

    Brian
    Cox Support Forum Moderator