Hi Cox Support,
I have been having the same trouble internet problems for many years. I recently purchased a new DOCSIS3.1 modem to take advantage of Gigablast hoping it would resolve things, but it's just gotten worse. I scaled back to the Ultimate plan.
Often times during gaming there will be latency spikes and I will have to reconnect to the gaming server. Also, during video streaming, there will be many instances where the service has to reconnect.
Here is a screenshot of the uncorrectable issue from my modem.
Downstream Bonded Channels |
Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
1 |
Locked |
QAM256 |
11 |
843000000 Hz |
11.7 dBmV |
39.6 dB |
2535 |
1072 |
2 |
Locked |
QAM256 |
1 |
783000000 Hz |
11.1 dBmV |
40 dB |
21011 |
98255 |
3 |
Locked |
QAM256 |
2 |
789000000 Hz |
11.3 dBmV |
39.9 dB |
42744 |
211108 |
4 |
Locked |
QAM256 |
3 |
795000000 Hz |
11.5 dBmV |
39.9 dB |
41071 |
200337 |
5 |
Locked |
QAM256 |
4 |
801000000 Hz |
11.6 dBmV |
39.9 dB |
49894 |
243021 |
6 |
Locked |
QAM256 |
9 |
831000000 Hz |
11.5 dBmV |
39.7 dB |
57686 |
279557 |
7 |
Locked |
QAM256 |
10 |
837000000 Hz |
11.5 dBmV |
39.6 dB |
57355 |
236663 |
8 |
Locked |
QAM256 |
12 |
849000000 Hz |
11.8 dBmV |
39.6 dB |
47302 |
220200 |
9 |
Locked |
QAM256 |
17 |
879000000 Hz |
12.4 dBmV |
39.5 dB |
50864 |
233087 |
10 |
Locked |
QAM256 |
18 |
885000000 Hz |
12.6 dBmV |
39.5 dB |
56754 |
260674 |
11 |
Locked |
QAM256 |
19 |
891000000 Hz |
12.5 dBmV |
39.4 dB |
47934 |
224303 |
12 |
Locked |
QAM256 |
20 |
897000000 Hz |
12.3 dBmV |
39.2 dB |
45868 |
207690 |
13 |
Locked |
QAM256 |
21 |
903000000 Hz |
12.2 dBmV |
39.1 dB |
49813 |
224923 |
14 |
Locked |
QAM256 |
22 |
909000000 Hz |
12.4 dBmV |
39.2 dB |
46775 |
216081 |
15 |
Locked |
QAM256 |
25 |
927000000 Hz |
13.4 dBmV |
39.2 dB |
50162 |
234020 |
16 |
Locked |
QAM256 |
26 |
933000000 Hz |
13.3 dBmV |
39.1 dB |
53824 |
247351 |
17 |
Locked |
QAM256 |
27 |
939000000 Hz |
13.3 dBmV |
39 dB |
45503 |
206479 |
18 |
Locked |
QAM256 |
28 |
945000000 Hz |
13.2 dBmV |
38.9 dB |
52854 |
250181 |
19 |
Locked |
QAM256 |
29 |
951000000 Hz |
13.3 dBmV |
38.9 dB |
49391 |
232190 |
20 |
Locked |
QAM256 |
30 |
957000000 Hz |
13.4 dBmV |
38.9 dB |
54818 |
249155 |
21 |
Locked |
QAM256 |
33 |
357000000 Hz |
14.9 dBmV |
42.9 dB |
50232 |
253154 |
22 |
Locked |
QAM256 |
34 |
363000000 Hz |
14.8 dBmV |
43.1 dB |
47373 |
239072 |
23 |
Locked |
QAM256 |
35 |
369000000 Hz |
14.9 dBmV |
43.1 dB |
50780 |
256504 |
24 |
Locked |
QAM256 |
36 |
375000000 Hz |
14.9 dBmV |
43.1 dB |
53454 |
268119 |
25 |
Locked |
QAM256 |
37 |
381000000 Hz |
14.8 dBmV |
43 dB |
49732 |
249894 |
26 |
Locked |
QAM256 |
38 |
387000000 Hz |
14.8 dBmV |
43 dB |
55517 |
276895 |
27 |
Locked |
QAM256 |
41 |
405000000 Hz |
14.9 dBmV |
42.7 dB |
46852 |
236105 |
28 |
Locked |
QAM256 |
42 |
411000000 Hz |
15 dBmV |
42.8 dB |
56363 |
285298 |
29 |
Locked |
QAM256 |
43 |
417000000 Hz |
14.9 dBmV |
42.7 dB |
51809 |
259916 |
30 |
Locked |
QAM256 |
44 |
423000000 Hz |
14.8 dBmV |
42.7 dB |
56082 |
284045 |
31 |
Locked |
QAM256 |
45 |
429000000 Hz |
14.6 dBmV |
42.6 dB |
53143 |
267216 |
32 |
Locked |
QAM256 |
46 |
435000000 Hz |
14.5 dBmV |
42.5 dB |
56959 |
285030 |
|
|
Could someone help address these issues?