Forum Discussion

sevink's avatar
sevink
New Contributor
6 years ago

Internet goes down every day around same times

For the past month, I've been seeing my internet go down once a day between the times of 330-630. It always happens almost to the minute at :30 but the hours can change daily. The service and speed i...
Handball's avatar
Handball
New Contributor II

I feel like I’m living your same life as far as internet. As I type, the internet is down AGAIN. I really wish these outages could be corrected instead of temporarily. My old service never had these issues.

LisaH's avatar
LisaH
Moderator
6 years ago
Hi Handball. I totally understand how frustrating it is when your service keeps going out. If you need help or have any questions, please contact us via email at cox.help@cox.com and include your complete address and name on the account. - Lisa, Cox Support Forums Moderator
  • Handball's avatar
    Handball
    New Contributor II
    6 years ago

    I sent in an email and was told everything is fine with my service. That’s very hard to believe considering the internet in my house goes out multiple times a day up to 8 times a day. And all I get told is it’s a temporary outage. That temporary outage has been going on for well over a month. That seems ridiculous.