Internet drops for a few seconds.
Just curious if anybody else has had problems with their internet dropping for a few seconds. You won’t really notice it watching tv or just surfing the internet. Although, the sound on the tv beco...
Forum Discussion
Are you on WiFi or ethernet? What modem/router are you using? Each modem has a different method of displaying connectivity, when you momentarily lose internet, does the modem indicate lost Internet connectivity? If not, it may be a wifi interference issue.
WiFi and its gateway modem/router. Just got it since the last one was outdated. Does not indicate lost internet.
Hi Healium. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
Hi Lisa,
Not sure if you wanted only helium to send you a message or myself? I’m the one with the initial problem. Thanks
Hello Andy, Yes please do reach out to us, If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you. Thank you
If it doesn't indicate lost internet, then something else is causing the problem. IF it's happening on a wired system, run a ping test to google, 'ping -n 100 -4 www.google.com'
That will send/rec 100 packets using IPv4. If you get a string of dropped packets, it indicates an issue with either transmit or receive, and may indicate a tech is required. FIRST, swap the cable wire and the ethernet wire, and try again. If the results are the same, then yes, I would contact Cox and request a technician. IF the issue is indoor wiring, (coax through the walls, bad splitter, etc, ask about Cox Complete Care. it's 10$ a month, (I think), and covers the 75$ tech fee. Worth it I think.
If it happens to wireless and not wired. then it indicates emi or rf interference. Ensure the WiFi router is out in the open. NOT behind anything, NOT sitting on the floor, or in a smartbox, or in a cabinet. In the open, raised as high as it can be placed. The reason for raising it high, it wifi is a direct a-b-a signal, which means everything in between reduces the signal. The less things in between, the better the signal, the faster the wifi. A smartbox is stupid. think faraday cage.
Hope this helps, feel free to ask questions, I am actually a systems engineer, beta tested for several WiFi router companies, and actually hold a CNE, CCNE, A+, Network+, certs and/or training and advanced training in Bay Networks, Micom, Gandalf, Newbridge Mainstreet, Symplex, and more.
