Internet drops and inconsistent speed (zip 68127)
I have been having internet connection stability issues and inconsistent download speeds on and off for a week now. It began on Mon, 12.19 and Cox reported that I was in an outage. Despite this, I was able to stay connected but a much lower speeds than my 1GBps plan (like, less than 100Mbps). This happened again on Thurs 12.22 and Fri, 12.23. Connectivity was worse and I had to use my mobile hotspot to do my remote work. Cox reported the outage and was updating via text (kept pushing out the resolution ETA from Thursday morning, to Thursday evening, to Friday). Mid-afternoon on Friday, it was reported cleared and everything was fine over the weekend (speed test was well over 1GBps DL).
The issues started again at 7:30 CST today and I saw it in real-time. I was watching a video and then "unstable network" message appeared. I tried chatting online with an agent, but during one message exchange I couldn't get connected and the chat timed out. I called and spoke to someone who said that I was in an outage; yet the Cox app said that I wasn't. I texted the short code for help and spent nearly and hour and a half until the Cox agent gave up and abandoned the chat. The only offer of help was to have a tech come to my house and charge me $75 to see what's going on, even though my setup has remained solid for months.
Has anyone else had this experience? I'm not going to pay for 1GBps speed with unlimited data if I'm only able to reliably get 100Mbps speed.
Customer Service experience is less than satisfying, to say the least.