Forum Discussion

BBS's avatar
BBS
New Contributor
4 years ago

Internet Down

Since the PLANNED OUTAGES here in broken arrow our internet is down almost daily

 As a day trader this cost me $5,000 just today. Could Cox please solve these issues ASAP. I would change service BUT all the other services *** TOO

come on COX!!!

  • Superbigwaff's avatar
    Superbigwaff
    Contributor
    4 years ago

    Cox residential subscriptions do not have support service level agreements. If you are going to run a "internet can't be down" business from your home, you should consider a commercial subscription with SLA's (if available) and definitely consider a router which supports cellular fail over. When the main internet service goes down, the router will fail over to the cellular connection.

    www.peplink.com/.../  

  • BBS's avatar
    BBS
    New Contributor
    4 years ago

    Actions Speak Louder than Words BTW!!!!

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      4 years ago
      @BBS

      I apologize for the experience and would love the opportunity to investigate your concern. May I ask that you email your account details to my team? This will allow us to properly address the interactions you speak of. The email address is cox.help@cox.com.

      Jonathan J
      Cox Moderator
      • BBS's avatar
        BBS
        New Contributor
        4 years ago

        Internet down again 3 out of 5 days this week so far.

        today only lost $450.

        Thanks Cox!

  • Svintjvmes1990's avatar
    Svintjvmes1990
    New Contributor
    4 years ago

    Oh yes I am behind you I have exhausted alllll of my PTO time just to cover my missed hours and pay  for the month of June...over 40 hours. I too work from home where this effects my weekly and daily life to the extent that it would seem unfathomable. I missed five hours Monday ...that’s about 90$ and seven hours yesterday which is about 120$ and Cox gracious credited me $3.24.... now again this morning had a internet outage high traffic warning and is prob out and I can no long supplement my pay with anything cus I’ve exhausted it all. 

    • Allan's avatar
      Allan
      Moderator
      4 years ago
      @Svintjvmes1990, It looks like we may need to review your account. Please send us an email with your full name, address, and a brief description of this issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
      • Svintjvmes1990's avatar
        Svintjvmes1990
        New Contributor
        4 years ago

        I have done this! And asked for supervisors and support on so many occasions Allan... I literally want to rip my hair out I am not a person without reason I can understand a outage or two I HAVE HAD SIX HOUR OUTAGES EVERY DAY THIS WEEK CURRENTLY IN ONE M-F and wages lost every day upwards of 80$ with no way to cover it ... I’ll email now I don’t expect much and I’m about to go to social media with this ** I guess since I’m gonna lose my job my home and everything else. And I have quite a platform.