Since the PLANNED OUTAGES here in broken arrow our internet is down almost daily
As a day trader this cost me $5,000 just today. Could Cox please solve these issues ASAP. I would change service BUT all the other services *** TOO
come on COX!!!
Cox residential subscriptions do not have support service level agreements. If you are going to run a "internet can't be down" business from your home, you should consider a commercial subscription with SLA's (if available) and definitely consider a router which supports cellular fail over. When the main internet service goes down, the router will fail over to the cellular connection.
Actions Speak Louder than Words BTW!!!!
Internet down again 3 out of 5 days this week so far.
today only lost $450.
Thanks Cox!
Oh yes I am behind you I have exhausted alllll of my PTO time just to cover my missed hours and pay for the month of June...over 40 hours. I too work from home where this effects my weekly and daily life to the extent that it would seem unfathomable. I missed five hours Monday ...that’s about 90$ and seven hours yesterday which is about 120$ and Cox gracious credited me $3.24.... now again this morning had a internet outage high traffic warning and is prob out and I can no long supplement my pay with anything cus I’ve exhausted it all.
I have done this! And asked for supervisors and support on so many occasions Allan... I literally want to rip my hair out I am not a person without reason I can understand a outage or two I HAVE HAD SIX HOUR OUTAGES EVERY DAY THIS WEEK CURRENTLY IN ONE M-F and wages lost every day upwards of 80$ with no way to cover it ... I’ll email now I don’t expect much and I’m about to go to social media with this ** I guess since I’m gonna lose my job my home and everything else. And I have quite a platform.
