Forum Discussion

Sandrae119's avatar
Sandrae119
New Contributor
2 months ago

Internet constantly in and out for past 2 weeks

I would like to know why my internet has constantly been going in and out for the past 2 weeks. I receive no texts from cox, which I have requested during outages. This is becoming very frustrating. This is consistently happening everyday. Your assistance to this issue would be greatly appreciated.

4 Replies

  • Hello, I am terribly sorry to hear about the service experience you have been receiving. I'd like to help. Signing up for unexpected outage notifications are on a per-outage basis, so there may be something else we need to check. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com

     

  • Darkatt's avatar
    Darkatt
    Honored Contributor

    What modem/router are you using? When you lose internet, does the modem indicate lost sync? Do you have any devices connected via ethernet?

  • maxtotaljunk's avatar
    maxtotaljunk
    New Contributor II

    I have had the same issue for weeks. Cox is of no help. I am moving to ATT Fiber...

  • maxtotaljunk's avatar
    maxtotaljunk
    New Contributor II

    I moved to ATT fiber. Never looking back... bye bye cox. worst customer service ever