Hello, I am terribly sorry to hear about the service experience you have been receiving. I'd like to help. Signing up for unexpected outage notifications are on a per-outage basis, so there may be something else we need to check. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
