Forum Discussion

Mario_G67's avatar
Mario_G67
New Contributor
5 years ago

Internet connection drops for all devices

My internet connection to my laptop drops around  3 PM PST. this has happened 2 days in a row. not just my laptop but all my wifi devices. I have to reboot the Router to get my internet back up. Anyone having the same problem?

  • BenS1's avatar
    BenS1
    Former Moderator
    5 years ago
    Hi Mario_G67,

    You may want to try to bypass your router and plug directly into your modem around that time to see if the hardwired connection drops. Also are there any logs that you can post that show what is happening around that time?


    Ben S.
    Cox Support Forums Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Let's distinguish between a network connection and an Internet connection.  Are your devices losing connectivity with the router or maintaining connectivity with the router but losing Internet service?