Internet Bill going up and Customer Service is not available
I called a month or two ago and confirmed my billing details and plan. The associate told me I was good for another year $60 bucks a month for internet, suddenly my bill is up $20.... Without any explanation or authorization. Did anyone else bill go up without any idea?
Of course when you call all customer service numbers, none of them work because they are SO BUSY
then when you call SALES LINES, they are always available...BUT can never help you.
They just give you the same customer service line that cannot help..
ONLINE CHAT? nope, they are too busy and not responding either.
I hope cox can get it together, because google fiber available at a higher quality and cheaper price....
Noone from cox is trying to help