Intermittent signals.
I've had intermittent signal since July 19th. Cox sent out four technician, changed my lines and the issue is still not resolved. Every time I call in every agent and supervisor has promised to bring out the best technicians and have it fixed. I can tell that there is no true concern for the customers. The supervisor and the Agents use the same script. Every time i call in i have to tell them whats going on. When the technicians or specialist comes i have to tell them " the last tech did that and it still does not work." Why cant the customer agent see the notes on the accoumt from the technicians and any customer service agents that handled the account. The 1st thing customer service rep wants to do is troubleshoot the Box. But I've called in every day since July 19th about my account sometimes two or three times in a day so if it didn't work then what makes them think it's going to work when they do it. And when the technician comes out and tries to change the cables again if they changed it two or three times why would they want to change it again and think it's going to make a difference. The technician always says oh your lines are good everything's running perfect in the house. But yet I'm still not receiving a signal. WHO DO I NEED TO TALK TO GET THE ISSUE RESLOVED? WHATS THE NUMBER TO COX'S HEAD QUARTERS? HOW ABOUT COX'S CEO? OR MAY I SHOULD CALL 10 ON YOURSIDE TO GET HELP?
