Forum Discussion

StormVektor's avatar
StormVektor
New Contributor II
5 years ago

Intermittent packet loss/dropouts lasting 15-30 seconds

Ever since Thursday evening (after an outage that lasted almost an hour), I've been dealing with packet loss and dropouts occuring every 5-10 minutes and lasting about 15-30 seconds. Running StarTrin...
Dropouts
Lag spikes
packet loss
StormVektor's avatar
StormVektor
New Contributor II
5 years ago

UPDATE: It's 6:20am. After almost a week, the issue finally seems to be resolved, hopefully. Connection has been stable for over 3 hours. Will see if this continues during peek usage times. Why didn't Cox just admit they were having issues? It would have been much easier on everyone.

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @StormVektor, please let us know if you continue to experience issues with the service. -Allan, Cox Support Forums Moderator.
    • StormVektor's avatar
      StormVektor
      New Contributor II
      5 years ago

      3:15pm... Issue has returned. Looks like it's occurring during peak usage hours... Everything was working fine from 3am-8am before I finally went to bed after being up all night.