This started a few weeks ago. Around the time Cox started construction in my area. One evening lost internet completely, reset modem, and since that night, keep losing connection. I work from home, using terminal services, and constant packet loss, even 3-4 packets causes disconnects. This is critical to get resolved for me. I spoke with a tech and they claim its my router and modem, and tried to up sell me on higher tier service! Unbelievable! No way to prove the issue is on their end, what am I left to do? They will not send out a tech unless I pay. I am not asking to check anything inside my house, check the signal outside at least. I have a Motorola MB7420, known to be one of the most reliable and a Ubiquiti PoE router, again, not the typical cheap Netgear or Linksys, but an enterprise quality router, known for their high quality. What is my next step here? Will this ever get fixed? I am not looking to get credit on my bill, just need this resolved ASAP!
Some ping results and modem connection status and logs.
=======
Pinging 4.2.2.2 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 4.2.2.2: bytes=32 time=17ms TTL=59
Reply from 4.2.2.2: bytes=32 time=22ms TTL=59
Reply from 4.2.2.2: bytes=32 time=19ms TTL=59
Reply from 4.2.2.2: bytes=32 time=17ms TTL=59
Reply from 4.2.2.2: bytes=32 time=16ms TTL=59
=======
Reply from 172.217.14.78: bytes=32 time=25ms TTL=56
Reply from 172.217.14.78: bytes=32 time=19ms TTL=56
Reply from 172.217.14.78: bytes=32 time=19ms TTL=56
Reply from 172.217.14.78: bytes=32 time=42ms TTL=56
Reply from 172.217.14.78: bytes=32 time=24ms TTL=56
Request timed out.
Reply from 172.217.14.78: bytes=32 time=25ms TTL=56
Reply from 172.217.14.78: bytes=32 time=25ms TTL=56
Request timed out.
Reply from 172.217.14.78: bytes=32 time=29ms TTL=56
Reply from 172.217.14.78: bytes=32 time=25ms TTL=56
Reply from 172.217.14.78: bytes=32 time=18ms TTL=56
Reply from 172.217.14.78: bytes=32 time=37ms TTL=56
Reply from 172.217.14.78: bytes=32 time=31ms TTL=56
Reply from 172.217.14.78: bytes=32 time=29ms TTL=56
Reply from 172.217.14.78: bytes=32 time=18ms TTL=56
Reply from 172.217.14.78: bytes=32 time=16ms TTL=56
Reply from 172.217.14.78: bytes=32 time=33ms TTL=56
Request timed out.
Request timed out.
Reply from 172.217.14.78: bytes=32 time=83ms TTL=56
Reply from 172.217.14.78: bytes=32 time=26ms TTL=56
Reply from 172.217.14.78: bytes=32 time=47ms TTL=56
Reply from 172.217.14.78: bytes=32 time=21ms TTL=56
Reply from 172.217.14.78: bytes=32 time=41ms TTL=56
Reply from 172.217.14.78: bytes=32 time=18ms TTL=56
Reply from 172.217.14.78: bytes=32 time=19ms TTL=56
Reply from 172.217.14.78: bytes=32 time=24ms TTL=56
Reply from 172.217.14.78: bytes=32 time=19ms TTL=56
Reply from 172.217.14.78: bytes=32 time=23ms TTL=56
Reply from 172.217.14.78: bytes=32 time=19ms TTL=56
Reply from 172.217.14.78: bytes=32 time=31ms TTL=56
Reply from 172.217.14.78: bytes=32 time=26ms TTL=56
Request timed out.
Request timed out.
Reply from 172.217.14.78: bytes=32 time=22ms TTL=56
Reply from 172.217.14.78: bytes=32 time=21ms TTL=56
Reply from 172.217.14.78: bytes=32 time=19ms TTL=56
Reply from 172.217.14.78: bytes=32 time=18ms TTL=56
Reply from 172.217.14.78: bytes=32 time=18ms TTL=56
Reply from 172.217.14.78: bytes=32 time=19ms TTL=56
=======
| Downstream Bonded Channels |
|
|
|
|
| 1 |
Locked |
QAM256 |
29 |
951.0 |
-3.7 |
40.9 |
0 |
0 |
| 2 |
Locked |
QAM256 |
33 |
357.0 |
-6.7 |
40.2 |
0 |
0 |
| 3 |
Locked |
QAM256 |
34 |
363.0 |
-6.7 |
40.2 |
1 |
0 |
| 4 |
Locked |
QAM256 |
35 |
369.0 |
-6.2 |
40.8 |
1 |
0 |
| 5 |
Locked |
QAM256 |
36 |
375.0 |
-6.1 |
40.9 |
0 |
0 |
| 6 |
Locked |
QAM256 |
37 |
381.0 |
-6.6 |
40.3 |
54971 |
157659 |
| 7 |
Locked |
QAM256 |
38 |
387.0 |
-6.1 |
40.9 |
29295 |
121290 |
| 8 |
Locked |
QAM256 |
39 |
393.0 |
-6.9 |
40.3 |
56065 |
167378 |
| 9 |
Locked |
QAM256 |
40 |
399.0 |
-6.3 |
40.8 |
62439 |
166386 |
| 10 |
Locked |
QAM256 |
41 |
405.0 |
-6.3 |
40.8 |
87027 |
172941 |
| 11 |
Locked |
QAM256 |
42 |
411.0 |
-6.0 |
41.0 |
0 |
0 |
| 12 |
Locked |
QAM256 |
43 |
417.0 |
-5.5 |
41.8 |
0 |
0 |
| 13 |
Locked |
QAM256 |
44 |
423.0 |
-5.7 |
41.7 |
0 |
0 |
| 14 |
Locked |
QAM256 |
45 |
429.0 |
-5.8 |
41.5 |
0 |
0 |
| 15 |
Locked |
QAM256 |
46 |
435.0 |
-5.3 |
42.1 |
0 |
0 |
| 16 |
Locked |
QAM256 |
47 |
441.0 |
-6.1 |
41.4 |
0 |
0 |
| Total |
|
|
|
|
|
|
289799 |
785654 |
|
|
|
| 1 |
Locked |
ATDMA |
3 |
5120 |
29.9 |
55.0 |
| 2 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 |
| 3 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 |
| 4 |
Not Locked |
Unknown |
0 |
0 |
0 |
0.0 |
|
|
|
| Time |
Priority |
Description |
| Sat Mar 14 16:57:36 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 16:58:09 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 16:58:36 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 16:59:08 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 17:04:15 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 17:04:48 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 17:05:35 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 17:06:08 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 17:06:35 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 17:07:08 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 17:27:53 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 17:28:26 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 17:28:33 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 17:29:06 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 17:29:13 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 17:29:46 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 17:30:13 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 17:30:46 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 17:30:53 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 17:31:26 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 19:19:44 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 19:19:56 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 19:20:04 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 19:20:16 2020 |
Critical (3) |
Received Response to Broadcast Maintenance Request, But no U... |
| Sat Mar 14 19:20:39 2020 |
Critical (3) |
No Ranging Response received - T3 time-out;CM-MAC=00:40:36:3... |
| Sat Mar 14 19:20:51 2020 |
Notice (6) |
Honoring MDD; IP provisioning mode = IPv4 |
| Sat Mar 14 19:20:53 2020 |
Warning (5) |
DHCP WARNING - Non-critical field invalid in response ;CM-MA... |
| Sat Mar 14 19:20:53 2020 |
Notice (6) |
TLV-11 - unrecognized OID;CM-MAC=00:40:36:3....;CMTS-MAC=... |
| Sat Mar 14 19:21:11 2020 |
Critical (3) |
Unicast Ranging Received Abort Response - Re-initializing MA... |
| Sat Mar 14 19:21:25 2020 |
Notice (6) |
Honoring MDD; IP provisioning mode = IPv4 |
| Sat Mar 14 19:21:28 2020 |
Warning (5) |
DHCP WARNING - Non-critical field invalid in response ;CM-MA... |
| Sat Mar 14 19:21:28 2020 |
Notice (6) |
TLV-11 - unrecognized OID;CM-MAC=00:40:36:3....;CMTS-MAC=... |
|
