Intermittent internet outages
Anyone have this internet issue with Cox? I have panoramic wireless wifi service with cox cable. When we first got this service, it was great. Then we started getting periodic internet outages lasting 15 to 20 seconds each. This would happen 5 or 6 times a day. A Cox tech was dispatched to our house, made a few changes replaced cable ends, tightened connectors etc and told us it should be good now. Next day same problem. We waited a week or so and called Cox again. This time the tech replaced all of our cable boxes and said all should be good. Next day same problems. This time the tech replaced the panoramic modem and said all should be good. Next day same problem so we waited a week so so and called again. This time a supervisor and a tech were dispatched to our house. The appt was at 4:00pm. However, by 5:30, no phone call no tech and no supervisor so I called and was told they didn’t have anyone available to respond. No apology just said I would need to reschedule. The next time I went to the Cox Store in Williamsburg. The Cox agent was very understanding and said he put in an order for a supervisor to call me. That was 9 days ago and I’m still waiting for that call!!! I’ve been with Cox for 25+ years and this is about as poor as it gets for service.
Has anyone had a similar wifi problem as we are experiencing. I’m 77 years old so 100% streaming service doesn’t appeal to me. However, something has to improve or a change will be in my future!
Thanks
Frustrated with Cox Service
Hi Jameswyatt73521,
We regret to learn of your experience, as we want nothing more than for our customers to enjoy their services. I see that our teams are actively working on your issue and we look forward to a favorable resolve. I can request to have the agent you are working with to call you if you would like to speak with someone again. Please send us your preferred contact number via email at Cox.help@cox.com if you would like for us to send a message to them.
Cox Support Forum Moderator
