Forum Discussion

Beengolfn3's avatar
Beengolfn3
New Contributor II
17 days ago
Solved

Intermittent internet outages

Anyone have this internet issue with Cox?  I have panoramic wireless wifi service with cox cable.  When we first got this service, it was great.  Then we started getting periodic internet outages las...
  • LatitiaS's avatar
    LatitiaS
    13 days ago

    Hi Jameswyatt73521,

    We regret to learn of your experience, as we want nothing more than for our customers to enjoy their services.  I see that our teams are actively working on your issue and we look forward to a favorable resolve.  I can request to have the agent you are working with to call you if you would like to speak with someone again.  Please send us your preferred contact number via email at Cox.help@cox.com if you would like for us to send a message to them.

    Cox Support Forum Moderator

rubyann3's avatar
rubyann3
New Contributor II
16 days ago

I sent an email last Friday for the same issue going on for the third week and still no reply. Cox website always says there is intermittent connectivity issues and they are working on it. Every night at 9:01PM I get a text saying they are working overnight to get it fixed. Next day same old, same old. Getting tired of paying for such crappy service. Must really be bad if it takes 3 plus weeks to fix. 

 

lorena1076's avatar
lorena1076
New Contributor
13 days ago

I've sent them emails as well and still nothing happens. Cox is just getting worse.