Forum Discussion

AZRICH24's avatar
AZRICH24
New Contributor
18 days ago

Intermittent Internet Drops

I live in West Phoenix and have been having intermittent Internet drops for the past 4 days. I did get a few messages saying service was down but then it was fixed and today it's dropped 2 times since this morning. I work from home so this is not good.  Of course if you call them you get someone from India who doesn't know anything. This is very frustrating especially since I pay $250 a month for basic cable and internet service through Cox.  I need this fixed ASAP. Anyone else experiencing the same issues?

Internet drops 

  • GregP1's avatar
    GregP1
    Moderator
    18 days ago

    Hi, 

    I apologize you are continuing to have trouble with our server after you were told the issue is resolved. and for the experience you had when trying to get help with this. Please contact us privately so we can investigate. Our email address is cox.help@cox.com Please be sure to include your name and full street address along with a link to your forum post.

    Greg