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csqrd757's avatar
csqrd757
New Contributor II
2 years ago

intermittent internet - perhaps poor signal strength?

For the past two weeks my internet has gone offline several times throughout the day.  This is not unusual as I have had spurts of outages for the past year or so.   However, it seems to be a daily o...
cable modem
connection issues
internet
modem signal strength
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor

What model modem do you have? Do you seen anything critical in the logs from around the time of the disconnects? Signal levels look good to me. A few uncorrectables but that wouldn't cause a disconnect. 

csqrd757's avatar
csqrd757
New Contributor II
2 years ago

ARRIS SB6190.  The modem was recently reset.

Event Log:

Time Priority Description
Thu Jan 01 00:07:44 1970 3 No Ranging Response received - T3 time-out;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 13:27:20 2023 6 TLV-11 - unrecognized OID;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 13:28:32 2023 5 RCS Partial Service;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 13:30:46 2023 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 13:31:08 2023 3 No Ranging Response received - T3 time-out;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 13:33:24 2023 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:02:06 1970 3 No Ranging Response received - T3 time-out;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:04:09 1970 5 B-INIT-RNG Failure - Retries exceeded;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:04:11 1970 3 No Ranging Response received - T3 time-out;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:06:14 1970 5 B-INIT-RNG Failure - Retries exceeded;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 13:40:34 2023 6 TLV-11 - unrecognized OID;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 13:42:42 2023 3 No Ranging Response received - T3 time-out;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 13:42:55 2023 5 RCS Partial Service;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 13:42:55 2023 3 No Ranging Response received - T3 time-out;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 15:22:21 2023 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 15:25:22 2023 6 TLV-11 - unrecognized OID;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 15:31:17 2023 3 No Ranging Response received - T3 time-out;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 15:33:33 2023 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 00:02:05 1970 3 No Ranging Response received - T3 time-out;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;
Tue Feb 28 15:36:53 2023 6 TLV-11 - unrecognized OID;CM-MAC=98:f7:81:53:11:75;CMTS-MAC=84:8a:8d:32:ce:43;CM-QOS=1.1;CM-VER=3.0;