Forum Discussion

Jbrjr01's avatar
Jbrjr01
New Contributor II
2 months ago

intermittent internet - Day 5 of an outage

Have no to very intermittent internet here. Day 5 of an outage & I work from home which means I’m very behind. Can’t seem to get any response besides “we know this can be frustrating”.

  • Hi, Jbrjr01 I have moved your comment to it's own thread since you are referencing a different topic than the OP. I see that we are monitoring an intermittent service impacting issue in your area. Outside of any impacts caused by something like a commercial power outage, it doesn't look like you should be completely without service. Since I was able to locate your account with your forums credentials, I've checked the area, and service should be working right now. Your modem is showing online, and is responding well to testing, indicate it has a good connection to our network currently. If you experience any further impacts, you can email us at cox.help@cox.com with your info and a link to your forum post. 

    • Jbrjr01's avatar
      Jbrjr01
      New Contributor II

      Is there anything I should be doing? Because while it may have responded to testing, on this side it only works about 1 out every 10 minutes. 
      Also, on a call with Customer Service @10:20 AM today is stated it “should” be ready sometime this afternoon.

      So 2 stories but no connection.

      • Jbrjr01's avatar
        Jbrjr01
        New Contributor II

        Any update on what I need to do as I am still without internet yet another day (Day 6)?  Which I assume will not be fixed today as it’s about to rain. 

    • Jbrjr01's avatar
      Jbrjr01
      New Contributor II

      Day 7…Anybody…Anybody….guess not. I’m sure the bill will still be right on time!

      • NicholeC's avatar
        NicholeC
        Moderator

        Hi Jbrjr01,

        I'm sorry to hear you're still experiencing service loss. We'd be glad to investigate further. For assistance with outages or billing requests, please email us for support at cox.help@cox.com 

        Thank you.