Forum Discussion
- ColleenDModerator
Hi, Jbrjr01 I have moved your comment to it's own thread since you are referencing a different topic than the OP. I see that we are monitoring an intermittent service impacting issue in your area. Outside of any impacts caused by something like a commercial power outage, it doesn't look like you should be completely without service. Since I was able to locate your account with your forums credentials, I've checked the area, and service should be working right now. Your modem is showing online, and is responding well to testing, indicate it has a good connection to our network currently. If you experience any further impacts, you can email us at cox.help@cox.com with your info and a link to your forum post.
- Jbrjr01New Contributor II
Is there anything I should be doing? Because while it may have responded to testing, on this side it only works about 1 out every 10 minutes.
Also, on a call with Customer Service @10:20 AM today is stated it “should” be ready sometime this afternoon.So 2 stories but no connection.
- Jbrjr01New Contributor II
Any update on what I need to do as I am still without internet yet another day (Day 6)? Which I assume will not be fixed today as it’s about to rain.
- Jbrjr01New Contributor II
Day 7…Anybody…Anybody….guess not. I’m sure the bill will still be right on time!
- NicholeCModerator
Hi Jbrjr01,
I'm sorry to hear you're still experiencing service loss. We'd be glad to investigate further. For assistance with outages or billing requests, please email us for support at cox.help@cox.com
Thank you.
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