intermittent internet - Day 5 of an outage
Have no to very intermittent internet here. Day 5 of an outage & I work from home which means I’m very behind. Can’t seem to get any response besides “we know this can be frustrating”.
Forum Discussion
Hi, Jbrjr01 I have moved your comment to it's own thread since you are referencing a different topic than the OP. I see that we are monitoring an intermittent service impacting issue in your area. Outside of any impacts caused by something like a commercial power outage, it doesn't look like you should be completely without service. Since I was able to locate your account with your forums credentials, I've checked the area, and service should be working right now. Your modem is showing online, and is responding well to testing, indicate it has a good connection to our network currently. If you experience any further impacts, you can email us at cox.help@cox.com with your info and a link to your forum post.
Is there anything I should be doing? Because while it may have responded to testing, on this side it only works about 1 out every 10 minutes.
Also, on a call with Customer Service @10:20 AM today is stated it “should” be ready sometime this afternoon.So 2 stories but no connection.
Any update on what I need to do as I am still without internet yet another day (Day 6)? Which I assume will not be fixed today as it’s about to rain.
Day 7…Anybody…Anybody….guess not. I’m sure the bill will still be right on time!
Hi Jbrjr01,
I'm sorry to hear you're still experiencing service loss. We'd be glad to investigate further. For assistance with outages or billing requests, please email us for support at cox.help@cox.com
Thank you.
Yes please investigate! This is beyond rediculous! Every morning @ 6:50 we get this text:
UPDATE: We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working to restore consistent service. We apologize again for the inconvenience and will continue to provide daily text updates.
or
Can someone find out? Do I need to just call ATT? What?
