Forum Discussion

mcust's avatar
New Contributor
5 years ago

intermittent disconnects


We keep having T3/T4 errors with disconnects about every hour. We have replaced modem, splitters, cables and router. Called Cox to schedule an appointment, it was scheduled, waited at home and nobody showed. Called again to learn that Cox had canceled the scheduled appointment because when they probed our modem we happened to have a connection at that time. How do I convince Cox to send out a technician after scheduling one in a scenario like this?

2 Replies

  • Hello. We can certainly look into this issue for you. Please send us an email with your full name, address, and a brief description of the issue to Thanks. -Allan Cox Support Forums Moderator.
    • mcust's avatar
      New Contributor

      Thank you, just sent an email. We had a technician over yesterday but it did not resolve the issue.